Refund, Cancellation and Service Delivery Policy

1. About this Policy

1.1 This Policy explains how we deliver the Auditer service, how cancellation works and when we give refunds. It forms part of our Terms of Use.

1.2 The seller is Alcodes Mobility Private Limited (Alcodes, we, us or our), which offers Auditer. Our company details are in section 8.

1.3 This Policy is published in English. If it is translated, the English version governs if there is any difference.

2. How you pay for Auditer

2.1 Auditer is paid for with prepaid, usage-based credits. ₹1 buys 1 credit, plus GST at 18%. For example, 1,000 credits cost ₹1,000 plus ₹180 GST, a total of ₹1,180.

2.2 New accounts receive 10 free credits, valid for 5 years. Purchased credits are valid for 24 months from the date of purchase.

2.3 You can buy credits only in the web portal at https://app.auditer.com (Settings > Billing & Credits). Payments are processed by Razorpay, using the payment methods shown at checkout. We issue a GST tax invoice for every purchase.

2.4 Our pricing page lists the actions that use credits and their current rates. We do not charge any fee other than those shown on the pricing page, plus GST.

2.5 Viewing data, syncing, reports, dashboards, AI insights, the Help Center, and push and in-app notifications are free.

2.6 We may change prices. We will give notice on the pricing page before a change applies. Changes do not affect credits already used.

3. Service delivery

3.1 Auditer is a digital service. Nothing physical is shipped.

3.2 Credits are added to your workspace wallet as soon as your payment is confirmed, usually within minutes.

3.3 If credits have not been added within 24 hours of payment, write to [email protected] with:

the payment reference shown by Razorpay or on your bank statement;
the date and amount of the payment;
your registered mobile number; and
the name of your workspace.

3.4 You can use the free features as soon as you create an account. To see your Tally data in Auditer, install the Auditer Agent on the PC that runs TallyPrime.

4. Cancellation

4.1 Auditer is paid for as you use it. You can stop using it at any time.

4.2 Team member seats. The Owner can discontinue a seat at any time. The seat stays active until the end of its current 30-day period and is not renewed after that. There is no partial refund for the days left in the period.

4.3 Workspaces and accounts. The Owner can close a workspace, and you can delete your account in the app (Profile > Delete account). Unused credits are not paid out in cash when a workspace is closed or an account is deleted.

4.4 Before you close a workspace or delete your account, download the reports and PDFs you need. Your master copy of the books stays in your own TallyPrime.

4.5 Credits that have been used are not returned, except where this Policy says so.

5. Refunds

5.1 General rule

Purchased credits are non-refundable and cannot be exchanged for cash, except in the cases below.

5.2 When we refund

Case	What we refund	How
Failed payment: money was debited but credits were not added	The amount debited	To the original payment method
Duplicate payment: you were charged more than once for the same purchase	The extra amount charged	To the original payment method
Permanent discontinuation of the Service (section 5.5)	Unused purchased credits, and unused prepaid seat time	To the original payment method, within 30 days of our shutdown notice

Refunds under the first two rows are usually made within 5 to 7 working days after we confirm the refund. Your bank’s timelines may vary.

5.3 What is not refunded

Expired credits.
Credits that have already been used.
A seat that the Owner discontinues during its 30-day period (while the Service continues).
Charges for an extra workspace or a workspace ownership transfer, once completed.
Unused credits when you stop using Auditer, close a workspace or delete your account, while the Service continues.

5.4 Automatic credit returns

If the government portal refuses an e-invoice or e-way bill, the credits charged for it are returned to your workspace wallet automatically. These are returned as credits, not as a cash refund.

5.5 If we permanently discontinue the Service

If we permanently shut down Auditer, we will give notice on the website and through the Service. Within 30 days of that notice, we will refund in cash, to the original payment method:

the unused balance of purchased credits in each workspace wallet; and
any unused prepaid time on team-member seats that have already been paid for.

Used credits, expired credits and free sign-up credits are not refunded. This section does not apply to a temporary outage, maintenance, or a change of features while Auditer continues.

5.6 Examples

Situation	What happens
You paid ₹1,180 for 1,000 credits. The money left your account, but the credits were not added.	We refund ₹1,180 to your original payment method.
You were charged ₹1,180 twice for the same purchase.	We refund the extra ₹1,180.
You bought 1,000 credits, used 300 and no longer need the rest.	The remaining 700 credits are not refundable. You can use them until they expire.
The government portal refused an e-invoice.	The 2 credits charged for it are returned to your workspace wallet automatically.
The Owner discontinues a seat 10 days into its 30-day period.	The seat stays active for the remaining 20 days. There is no refund for those days.
We permanently discontinue Auditer. You have 400 unused purchased credits.	We refund ₹400 (plus the GST portion that applied to those credits) to your original payment method within 30 days of our notice.

5.7 How to ask for a refund

Write to [email protected], or call or message WhatsApp on +91 90244 66791, with:

your registered mobile number and workspace name;
the payment reference, date and amount; and
what went wrong, with a screenshot of the debit if you have one.

We will check the payment with Razorpay and tell you the outcome by email.

6. If you run out of credits

6.1 If a workspace runs out of credits, chargeable actions stop until the Owner buys more. You can still view your data.

6.2 Seats renew every 30 days. If a seat renewal cannot be paid, there is a 7-day grace period. After that, members on unpaid seats are paused.

7. Questions and complaints

7.1 For questions about payments, credits or refunds, write to [email protected], or call or message WhatsApp on +91 90244 66791.

7.2 If you are not satisfied with our response, write to our Grievance Officer, Yash Kumar, at [email protected] or +91 90244 66791. Our Grievance Redressal page explains how we handle complaints and how quickly we respond.

7.3 This Policy does not affect any rights you have under the Consumer Protection Act, 2019.

8. Seller details

Item	Details
Legal name	Alcodes Mobility Private Limited
Product and brand	Auditer
GSTIN	08AAQCA4678P1ZN
CIN	U74999RJ2018PTC060109
Registered office	208, Kesar Nagar, Sanganer, Jaipur, Rajasthan 302029, India
Email	[email protected]
Phone / WhatsApp	+91 90244 66791
Grievance Officer	Yash Kumar · [email protected] · +91 90244 66791
Website	https://auditer.com